Privacy Policy

dulcecandles.com Privacy Notice

We know that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This Privacy Notice describes how Designs By Brachel, LLC d/b/a Dulce Candles and its affiliate dulcecandles.com (collectively "Dulce Candles") collect and process your personal information through Dulce Candles websites, devices, products, services, online and physical stores, and applications that reference this Privacy Notice (together "Dulce Candles Services"). By using Dulce Candles Services, you are consenting to the practices described in this Privacy Notice. 

What Personal Information About Customers Does Dulce Candles Collect?

We collect your personal information in order to provide and continually improve our products and services.

Here are the types of personal information we collect:

• Information You Give Us: We receive and store any information you provide in relation to Dulce Candles Services. You can choose not to provide certain information, but then you might not be able to take advantage of many of our Dulce Candles Services.
• Automatic Information: We automatically collect and store certain types of  information about your use of Dulce Candles Services, including information about your interaction with products, content and services available through Dulce Candles Services. Like many websites, we use  "cookies" and other unique identifiers, and we obtain certain types of information when your web browser or device accesses Dulce      Candles Services and other content served by or on behalf of Dulce Candles on other websites. 
• Information from Other Sources: We might receive information about you from other sources, such as updated delivery and address information from our carriers, which we use to correct our records and deliver your next purchase more easily. 

For What Purposes Does Dulce Candles Use Your Personal Information?

We use your personal information to operate, provide, develop, and improve the products and services that we offer our customers. These purposes include:

• Purchase and delivery of products and services. We use your personal      information to take and handle orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers.
• Provide, troubleshoot, and improve Dulce Candles Services. We use your personal information to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of the Dulce Candles Services.
• Recommendations and personalization. We use your personal information to      recommend features, products, and services that might be of interest to you, identify your preferences, and personalize your experience with Dulce Candles Services.
• Comply with legal obligations. In certain cases, we collect and use your personal information to comply with laws. For instance, we collect from sellers information regarding place of establishment and bank account information for identity verification and other purposes.
• Communicate with you. We use your personal information to communicate with you in relation to Dulce Candles Services via different channels (e.g., by phone, email, chat).
• Advertising. We use your personal information to display interest-based ads for features, products, and services that might be of interest to you. We do not use information that personally identifies you to display interest-based ads. 
• Fraud Prevention and Credit Risks. We use personal information to prevent and detect fraud and abuse in order to protect the security of our customers, Dulce Candles, and others. We may also use scoring methods to assess and manage credit risks.

What About Cookies and Other Identifiers?

To enable our systems to recognize your browser or device and to provide and improve Dulce Candles Services, we use cookies and other identifiers. 

Does Dulce Candles Share Your Personal Information?

Information about our customers is an important part of our business, and we are not in the business of selling our customers' personal information to others. We share customers' personal information only as described below and with subsidiaries Designs By Brachel, LLC  controls that either are subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.

• Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders for products or services, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing payments, transmitting content, scoring, assessing and managing credit risk, and providing customer service. These third-party service providers have access to personal information needed to perform their functions but may not use it for other purposes.
• Business Transfers: As we continue to develop our business, we might sell or buy other businesses or services. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the event that Designs By Brachel, LLC or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.
• Protection of Dulce Candles and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Terms and Conditions of Use and other agreements; or protect the rights, property, or safety of Dulce Candles, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

Other than as set out above, you will receive notice when personal information about you might be shared with third parties, and you will have an opportunity to choose not to share the information.

How Secure Is Information About Me?

We design our systems with your security and privacy in mind.

• We work to protect the security of your personal information during transmission by using encryption protocols and software.
• We follow the Payment Card Industry Data Security Standard (PCI DSS) when handling credit card data.
• We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of customer personal information. Our security      procedures mean that we may ask to verify your identity before we disclose      personal information to you.
• Our devices offer security features to protect them against unauthorized access and loss of data. You can control these features and configure them based on your needs. 
• It is important for you to protect against unauthorized access to your password and to your computers, devices, and applications. We recommend using a unique password      for your Dulce Candles account that is not used for other online accounts. Be sure to sign off when finished using a shared computer.

What About Advertising?

• Third-Party Advertisers and Links to Other Websites: Dulce Candles Services may include third-party advertising and links to other websites and apps. Third-party advertising partners may collect information about you when you interact with their content, advertising, and services. 
• Use of Third-Party Advertising Services: We provide ad companies with information that allows them to serve you with more useful and relevant Dulce Candles ads and to measure their effectiveness. We never share your name or other information that directly identifies you when we do this. Instead, we use an advertising identifier like a cookie, a device  identifier, or a code derived from applying irreversible cryptography to other information like an email address.

Information Can I Access?

You can access your information, including your name, address, payment options, profile information, and purchase history in the "Your Account" section of the website. 

What Choices Do I Have?

• As described above, you can choose not to provide certain information, but then you might not be able to take advantage of many of the Dulce Candles Services.
• You can add or update certain information on pages. When you update information, we may keep a copy of the prior version for our records.
• If you do not want to receive email or other communications from us, please adjust your preference. If you don't want to receive in-app notifications from us, please adjust your notification settings in the app or device.
• If you do not want to see interest-based ads, please adjust your preference.
• If you shop in our physical stores, you can manage how certain data is used to analyze the performance of our products and services.

In addition, to the extent required by applicable law, you may have the right to request access to or delete your personal information. If you wish to do any of these things, please contact us. Depending on your data choices, certain services may be limited or unavailable.

Are Children Allowed to Use Dulce Candles Services?

Dulce Candles does not sell products for purchase by children. If you are under 18, you may use Dulce Candles Services only with the involvement of a parent or guardian. We do not knowingly collect personal information from children under the age of 13 without the consent of the child's parent or guardian. 

EU-US and Swiss-US Privacy Shield

Designs By Brachel, LLC, does not participate in the EU-US and Swiss-US Privacy Shield frameworks. 

California Consumer Privacy Act

Click [_____] to read additional disclosures required under the California Consumer Privacy Act.

Terms and Conditions of Use, Notices, and Revisions

If you choose to use Dulce Candles Services, your use and any dispute over privacy is subject to this Notice and our Terms and Conditions of Use, including limitations on damages, resolution of disputes, and application of the law of the state of Arizona. If you have any concern about privacy at Dulce Candles, please contact us with a thorough description, and we will try to resolve it. Our business changes constantly, and our Privacy Notice will change also. You should check our websites frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

Examples of Information Collected

Information You Give Us When You Use Dulce Candles Services

You provide information to us when you:

• add or remove an item from your cart, or place an order through or use Dulce      Candles Services;
• download, stream, view, or use content on a device or through a service or application on a device;
• provide information in your account (and you might have more than one if you have used more than one email address or mobile number when shopping with us) or your profile;
• upload your contacts;
• configure your settings on, provide data access permissions for, or interact with an Dulce Candles device or service;
• communicate with us by phone, email, or otherwise;
• complete a questionnaire, a support ticket, or a contest form;
• provide and rate Reviews; 

As a result of those actions, you might supply us with such information as:

• identifying information such as your name, address, and phone numbers;
• payment information;
• your age;
• your location information;
• your IP address;
• people, addresses and phone numbers listed in your Addresses;
• email addresses of your friends and other people;
• content of reviews and emails to us;
• personal description and photograph in your Profile;
• information and documents regarding identity, including Social Security and driver's  license numbers;
• corporate and financial information;
• credit history information; and
• device log files and configurations, including Wi-Fi credentials, if you choose to automatically synchronize them with your other Dulce Candles devices.

Automatic Information

Examples of the information we collect and analyze include:

• the internet protocol (IP) address used to connect your computer to the internet;
• login, email address, and password;
• the location of your device or computer;
• content interaction information, such as content downloads, and information about your internet service provider;
• device metrics such as when a device is in use, application usage, connectivity data, and any errors or event failures;
• Dulce Candles Services metrics (e.g., the occurrences of technical errors, your  interactions with service features and content, your settings preferences and backup information, location of your device running an application, information about uploaded images and files such as the file name, dates, times and location of your images);
• version and time zone settings;
• purchase and content use history;
• the full Uniform Resource Locator (URL) clickstream to, through, and from our  websites, including date and time; products and content you viewed or searched for; page response times, download errors, length of visits to certain pages, and page interaction information (such as scrolling, clicks, and mouse-overs);
• phone numbers used to call our customer service number; and

We may also use device identifiers, cookies, and other technologies on devices, applications, and our web pages to collect browsing, usage, or other technical information.

Information from Other Sources

Examples of information we receive from other sources include:

• updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or  communication more easily;
• credit history information from credit bureaus, which we use to help prevent and detect fraud and to offer certain credit or financial services to some customers.

Information You Can Access

Examples of information you can access through Dulce Candles Services include:

• status of recent orders;
• your complete order history;
• personally identifiable information (including name, email, password, and address book);
• payment settings (including payment card information);
• email notification settings (including product availability alerts, and newsletters);
• recommendations and the products you recently viewed that are the basis for recommendations;
• shopping lists and gift registries;
• your content, devices, services, and related settings, and communications and personalized advertising preferences;
• content that you recently viewed;
• Your profile (including your product reviews, recommendations, and personal profile);